To make it easier for you to access all of my articles featuring the Belstaff Colonial Canvas line, here is a quick index:
requirements: A good bag for your essentials (December 2005)
review: belstaff colonial canvas spring/summer 07 collection (March 2007)
review: belstaff colonial canvas spring/summer 08 update (January 2008)
reader review: belstaff colonial canvas line (May 2008)
June 2008 - My Belstaff Colonial Canvas Shoulder Bag (circa December 2005) is showing some unusual wear. I went back to the people who sold it to me (L'Uomo in NYC) who let me know the following:
The word from Italy is that Belstaff stopped producing the colonial bags for the season.
As far as repair (for your bags), Belstaff does not offer this option. (See UPDATE2 below for an update on the "official" policy relating to this issue.)
I've sent a note off to Belstaff's New York showroom, and I'll report what I hear from them. I didn't get a reply back from L'Uomo in response to my original inquiry, by the way.
UPDATE1 - I spoke with a very nice lady in the NY Belstaff showroom this morning - she even noted that she had seen my email, and apologized for not getting to it. The protocol for dealing with this sort of problem is to get the bag to the factory in Italy, where they will look at it and figure out what to do: repair or replace.
The lady I spoke with noted that Belstaff "constantly works to upgrade their product lines", and mentioned that they may have swapped the canvas out from earlier versions of the bag to the newer version.
UPDATE2 - I sent my bag off to the Belstaff USA showroom yesterday afternoon. It will go from there to the customer service team in Italy, where I've been informed they will be taking the entire month of August off. Must be nice. I'll get it back either at the end of July or around the middle of September - I'm hoping for the end of July.
In any event, it will be a 2-3 month adventure. I'll post the bag this weekend, and will keep you posted on the progress.
UPDATE3 - The nice folks at Belstaff, especially Karin at their New York showroom, have addressed my issues and I've got something inbound from them that I'll share with you when it arrives.